PS4 Messaging Hack Is Bricking Consoles

Joshua Bennett
October 15, 2018

The stories all follow a similar pattern: users receive a message, their controllers and sound outputs fail, and resetting the console results in continual error loops. They can also try booting the console in safe mode and rebuilding the database.

Thanks to a new exploit being favoured by hackers online, Sony has issued a warning to gamers, urging them to set their messages to "PRIVATE" within PSN.

Multiple Reddit posts report a new frustrating PlayStation Network bug that can essentially temporarily break your PS4's firmware. The problem comes in the form of a special character that, when sent to you in a private message, immediately causes the console to crash and you to have a big problem on your hands.

The only fix is to factory reset your console. Sony's PS4 Messaging app is free to download and offered for both iOS and Android devices.

Turn off the PS4 system by pressing the power button on the front panel.

For example, a gamer with the username Huntstark1 described a situation they encountered as their team was involved in a match-up of Rainbow Six: Siege. I hope anyone that's affected by this can easily reset their factory settings and get back up and running smoothly. You can do that by going to Account Management in your console Settings, heading to the Privacy Settings submenu, and changing Messaging settings to "Friends Only" or "No One", meaning that only your pre-selected friends or no one at all can message you.

Sony has yet to comment on the bug, but it's likely a system software update will soon be on the way to address the issue.

It looks like there is a way around it if you have received the infected message.


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