CenturyLink outage takes down several 911 emergency services across the US

Joshua Bennett
December 29, 2018

CenturyLink is a global telecommunications company based in Monroe, Louisiana, serving customers in more than 60 countries and across the USA with the internet and other communications services, including phone and TV.

An outage at CenturyLink has affected 911 calling capability in various towns across Massachusetts, according to a statement from the Massachusetts State Police.

"#SLC government is now experiencing issues with our phone and internet services related to a nationwide problem". But the company says it does not yet know the extent of service outages.

CRESA said as of Friday morning that 911 services have been restored in Clark County but that its still experiencing intermittent reports of 911 call failures.

CenturyLink said in a tweet about 10:45 p.m. that "engineers have identified a network element that was impacting customer services and are addressing the issue in order to fully restore services". "We know how important services are to our customers and are working to restore services as quickly as possible".

"We apologize for the inconvenience w/ multiple alerts", CRESA tweeted.

A company representative confirmed that efforts continue.

One member of the Federal Communications Commission said the cause of the national outage needed to be investigated, the AP reported.

"The CenturyLink service outage is ... completely unacceptable, and its breadth and duration are particularly troubling", said Pai in a statement. CenturyLink also suggested on Twitter that customers without 911 service should "drive to the nearest fire station or emergency facility" if they require emergency assistance.

The Cochise County Sheriff's Office said their CenturyLink system had crashed, and they were redirecting all 911 and administration lines to the Douglas Police Department.

Besides 911 services, the outage also affected the company's residential internet, phone, and TV provider services.

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