O2 mobile network down due to software issue

Joshua Bennett
December 7, 2018

Customers have reported being unable to access the internet and other services across the network.

The mobile company has confirmed engineers are working to fix the issue.

It doesn't end there, because some major MVNO (virtual networks) that piggyback O2 signals are experiencing the same disruption.

In statement released by the company this morning O2 say: "One of our third party suppliers has identified a global software issue in their system which has impacted us". They're now working hard to resolve the issue so we would imagine it won't be too long before its back up.

Thousands of O2 customers have not been able to get online on Thursday morning following a technical fault with the network.

"We apologise for any inconvenience", the firm said, after problems were first reported at around 5.30am.

Mark Evans, CEO of Telefonica UK also addressed users via Twitter.

Mark Evans, CEO of Telefonica (O2) United Kingdom, said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can". However, some customers are reporting voice issues as well.

SoftBank and other telecom operators have been using the Ericsson software since nine months.

Ericsson said in a press release that most services had been restored.

The outage was "caused by Ericsson-made software errors related to its packet switches, covering our customers nationwide", SoftBank explained.

One said: "My mobile network has been down all morning so far. We work hard to ensure that our customers can limit the impact and restore their services as soon as possible", Borje Ekholm, president and CEO of Ericsson, said.

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